Frequently Asked Questions

Who are R Security Alarms?

R Security Alarms is an NSI Gold accredited company based in Liverpool that provides old fashioned quality service for security systems and fire alarms installation and maintenance.

Our company was founded in 1969 by Ralph Whittaker and was taken over by Gary Heyes in 2017 (though Ralph remains a valued member of our engineering and sales team).

To find out more, visit our About Us page.

R Security Logo - Security Alarm Provider
Do you install or maintain Fire Alarms?

At R Security Alarms we don’t just install and maintain burglar alarms, we install, maintain and repair fire alarms, CCTV systems, access control, intercoms, disabled refuge call systems. Give us a call on 0151 727 6699.

installation of security systems nsi gold
Do you install domestic alarms?

We install systems in all types of properties from small domestic properties to large commercial premises. We work on systems across all sectors including, domestic, NHS, education, retail and manufacturing.

I want a new system. What happens next?

If you call our team, we will ask you questions about your premises and the type of system that you require in order to best match you to the system that suits your unique premises, needs, and budget. This can be done for new or existing customers who wish to add to or change their current fire and/or security system.

Once this has been agreed, a member of our team will arrange a visit to your premises and draw up a detailed plan to make the best system for you.

For more information, take a look at our full process.

Specification of proposed security system
I have a fault on my system but don’t have a contract, can you repair it?

At R Security Alarms we can carry out repairs to the majority of systems. Our contracted customers take priority and also benefit from greatly reduced rates over people and companies who don’t have a contract with us, however we will be happy to come out and repair your system if you don’t have a contract with us.

Give us a call on 0151 727 6699

installation of security systems nsi gold
How will you use my information?

R Security Alarms takes your personal data seriously. We will never use your data for anything other than the permissions granted by you and we promise to never pass on or sell your data to external companies. The only exception is if this were necessary in order to complete the services requested by you (such as giving your address and contact details to our monitoring station) and we will only disclose the minimal amount of data required to complete your request.

To find out more about our privacy policy and what we do with your data once it has been given to us, click here.

installation of security systems nsi gold
I am happy with my current system but would like to take out a maintenance contract with you. Can I do this?

We at R Security Alarms provide services including installation and maintenance of systems. Should you wish to simply take out a maintenance contract with us, our team in the office will be more than happy to assist you.

To contact our office, visit our Contact Us page.

12 month warranty or maintenance agreement
My alarm is sounding and there’s no obvious cause. What can I do?

False alarms can occur for a number of reasons. It can be a very simple issue for our engineers to resolve. Should this become something that occurs to you, contact our office and we will arrange for an engineer to come out and resolve the problem.

To contact our office, visit our Contact Us page.

Your Security Requirements
I’m relocating. Can I take my system with me?

Traditional wired systems cannot be relocated as they require being wired to all system parts around the premises. Modern wireless systems, however, are more able to become mobile and can typically be transferred into your new premises with you.

Should your new premises need a new system (for example if the previous owners had a wireless system that has moved with them), your system needs to be relocated with you, or simply if you are unsure about whether you’ll need to reinvest in a brand new system, our office staff will be able to answer all your questions and advise you on the best solution for you.

To contact our office, visit our Contact Us page.

types of systems available