Privacy Policy

This privacy policy sets out how R Security Alarms uses and protects any information you provide to the company via whatever format.
R Security Alarms is committed to ensuring that your privacy and data is protected. Where you are asked to provide information by which you can be identified when dealing with the company, you should be assured that it will only be used in accordance with this privacy statement.

R Security Alarms may change this policy from time to time and will publish it on its website.

What information we collect:
We collect information about you when you make contact with us about services we offer. When ordering goods and/or services you will be asked to provide only the details needed to carry out any agreed work and to provide an accurate bill of services or goods.

We do not store any credit or debit card details.

You may visit our website anonymously.

How we store your information:
We take steps to keep your data secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical electronic and managerial procedures to safeguard and secure the details we collect and retain.

We only share information internally with employees who need access to your information to perform a specific duty. All computers/servers in which we hold personally identifiable information are kept in a secure environment.

All hard copy files holding personal information are held securely with only employees requiring access to perform their duties having access.

How we use your information:
We are the sole owners of the information we collect. We only have access to the information you voluntarily allow us to have. We will not sell or transfer this information to anyone unless it for the express purpose of fulfilling your request for goods or services. In these cases, we may need to share your information with a partner who assists us to carry out our business. Such partners are required to agree to keep your information confidential.

We may release your information where a request is made and we are required to do so to comply with the law, or to a law enforcement agency when the law requires us to do so. We will only provide the minimum information required if we have to comply with such a request.

We will use information held to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organisation other than as necessary to fulfil your request.

Unless you ask us not to, we may contact you in the future to tell you about any new services, products or special offers available via this company which may interest you.

To improve our services; we use feedback we receive to consider the range of services we offer and to improve the quality of goods and services we offer. 

To improve our website; we continually seek to improve our website offerings based on the information and feedback we receive from you).

If we change this policy.

How long we keep information:
We will always hold information relating to any goods or services we provide you with, while we are providing it. This ensures we can provide the best possible service to you.

If we have provided you with goods, we will hold your information for the period of your guarantee.

If we no longer provide services to you, we will permanently destroy your information after 2 years. Beyond this period, we will only continue to hold the minimum information required to comply with the law and any industry standards.

How we dispose of your information:
Where your information is held electronically, we will permanently delete from any computers or servers, any information we are not obliged by law to keep.

Where information is held in hard copy format, we will dispose of your information either securely on site or by use of an authorised secure data disposal company.

Where you have asked us to delete your information, we will notify you that this has been completed.

Website cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Google Analytics
We use Google Analytics to analyse the audience of our website and improve our content. No personal information is collected from Google Analytics. Google Analytics uses cookies (see above) to help analyse how users navigate and use the website.

For further information on the privacy policy concerning Google Analytics, please go here: www.google.com/analytics/learn/privacy.html.

Your Rights
You can request access to, rectification and/or deletion of your data if such data are incorrect or irrelevant for the mentioned purposes. For these purposes please send us your request for access, correction or removal of your personal data via email. There may be a small administration charge to be issued a copy of information held by R Security Alarms.
At all times you can object against the use of your data for direct marketing purposes.

You can choose to accept or decline website cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can contact us regarding any questions you have about this policy, to request access to your information, to request it be is removed or edited.

Contact details:
R Security Alarms
164a Aigburth Road,
Liverpool,
L17 7BR
Tel: 0151 727 6699
Web: www.r-security.co.uk

R Security Alarms is a trading company of R Fire & Security Systems Ltd registered in England and Wales